Troubleshooting

Offline/Errored Charger
All ZEFNET chargers have self healing capabilities to provide the maximum amount of uptime.  However, sometimes you may see a charger that appears to be off...
Wed, 29 Jan, 2020 at 5:17 AM
Tesla Model 3 - Not Resuming after Load Control Event
Many utilities choose to undertake load control for various different reasons.  In a load control event, the EVSE/charger signals the vehicle that ...
Fri, 13 Aug, 2021 at 4:18 PM
Using a Tesla -> CHAdeMO Adapter
We have found that the most reliable way of using the Tesla -> CHAdeMO adapter on our DC Fast Charging stations is by plugging the Tesla->CHAdeMO adap...
Thu, 18 Mar, 2021 at 7:49 AM
DC Fast Charging Speeds - Slower Than Expected?
The speed of DC Fast Charging varies significantly across different vehicles based on many different factors: 1. Size of the battery 2. State of Charge...
Fri, 19 Mar, 2021 at 7:26 AM
Level 2 Ground Fault / Power Fault
Symptom: The ZEFNET L2 chargers occasionally report a ground fault through the ZEFNET platform.  This is demonstrated in the message below: Dia...
Tue, 4 May, 2021 at 10:22 AM